Build Your Career with Ashley
Are you a customer service professional who not only thinks logically and analytically, but also displays creativity in your problem-solving? Do you want to be a part of a top-notch customer service department that works with passion and drive like no other? Then apply today to our Team at Ashley – the World’s Largest Furniture Manufacturer and #1 furniture retailer in North America!
Ready to grow? You’ve come to the right place. Ashley Furniture has a “Growth Mindset”, and once you join our team, you’ll learn from the best in the business.
Apply today and find your home at Ashley!
What Will You Do?
The Customer Experience Training and Development Specialist is responsible for enhancing the overall customer service experience by developing and delivering training programs for customer support staff and managing quality assurance processes. This role involves analyzing customer interactions, providing feedback, and coaching to ensure a consistent, high-quality customer service experience that aligns with the company's standards and objectives.
The Customer Experience Support Training and Quality Management Specialist plays a vital role in maintaining and enhancing the reputation of the company by ensuring that the customer support team is well-trained, knowledgeable, and provides service of the highest quality.
What Do You Need?
- Bachelor’s Degree in Business, Education, Communications, or related field or equivalent work experience required
- Proven experience in a training and quality management role, preferably in a customer service environment
- Ability to write/develop training content
- Knowledge of Salesforce & D365
- Certified to train Continuous Improvement: Structured Problem-Solving Workshop, or ability to obtain, Required
- Document management system; highly organized
- Strong analytical skills with the ability to interpret data and provide actionable insights
- Self-starter with ability to work independently and prioritize workload effectively
- Conducts customer service training as a Subject Matter Expert
- Global experience to create content material for global team members
- Perform under strong demands in a fast-paced environment
Our Core Values
- Honesty & Integrity
- Passion, Drive, Discipline
- Continuous Improvement/Operational Excellence
- Dirty Fingernail
- Growth Focused
To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page:
Corporate Social Responsibility
Ashley values its diversity and is proud to be an equal opportunity employer. All employment decisions are made on the basis of an individual’s skills, qualifications, merit, and business need.
